Privacy Policy

Overview

At Velox Powersports, we value your privacy and are committed to protecting the personal information you provide when visiting our website, submitting an enquiry, creating an account, or purchasing an electric bike or related product.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the measures we take to safeguard it.

By accessing or using the Velox Powersports website, you acknowledge the practices described in this policy.

Information We Collect

We may collect personal and non-personal information depending on how you interact with our website and services.

Personal Information

Personal information may include:

  • Full name

  • Email address

  • Telephone number

  • Shipping and billing address

  • Order and purchase information

  • Account login information

  • Communications, enquiries, and support requests

  • Identification or delivery details where required

  • Payment-related information processed securely by third-party payment providers

Velox Powersports does not normally store complete debit or credit card details directly on its systems.

Non-Personal and Technical Information

We may automatically collect certain technical and usage information, including:

  • Internet Protocol address

  • Browser type and version

  • Device type and operating system

  • Referring website or source

  • Pages viewed

  • Time spent on the website

  • Date and time of visits

  • Website interactions and navigation activity

  • Cookie and analytics information

How We Use Your Information

We may use the information collected to:

  • Process, confirm, and manage orders

  • Arrange payment, shipping, delivery, and order tracking

  • Reserve and prepare new or used bikes

  • Communicate about orders, enquiries, returns, refunds, or warranty claims

  • Provide customer service and technical support

  • Verify transactions and help prevent fraud

  • Improve our website, products, services, and customer experience

  • Maintain business, tax, accounting, and transaction records

  • Send service updates and important notices

  • Send promotional messages when you have agreed to receive them

  • Comply with legal, regulatory, or contractual obligations

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided or by contacting us directly.

Payment Information

Payments may be processed through secure third-party payment providers.

These providers may collect and process payment information according to their own privacy policies and security procedures. Velox Powersports receives only the information necessary to confirm and manage the transaction.

How We Protect Your Information

We use reasonable administrative, technical, and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

These measures may include secure payment processing, encryption where appropriate, password protection, restricted access, and secure website technologies.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Sharing Your Information

Velox Powersports does not sell or rent personal information.

We may share necessary information with trusted third parties that assist us in operating our business, including:

  • Payment processors

  • Banks and financial service providers

  • Shipping, freight, and delivery companies

  • Insurance providers

  • Website hosting and maintenance providers

  • Customer service and communication platforms

  • Analytics and advertising providers

  • Professional advisers

  • Government, legal, or regulatory authorities where required

These parties should only receive the information necessary to perform their services and are expected to handle it securely and confidentially.

International Data Transfers

Some service providers may process or store information in countries outside the customer’s country of residence.

Where applicable, Velox Powersports will take reasonable steps to ensure that personal information remains protected during international transfers.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions

  • Remember customer preferences

  • Keep products in a shopping cart

  • Improve website performance

  • Understand how visitors use the website

  • Measure marketing and advertising effectiveness

  • Provide relevant content and promotions

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Analytics and Advertising

We may use third-party analytics or advertising services to understand website traffic, user behaviour, and campaign performance.

These providers may use cookies, device identifiers, or similar technologies according to their own privacy policies.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain order and warranty records

  • Resolve disputes

  • Prevent fraud

  • Meet accounting, tax, legal, and regulatory obligations

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of.

Third-Party Links

The Velox Powersports website may contain links to external websites or services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites. Customers should review the privacy policy of any external website they visit.

Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

  • Request access to the personal information we hold

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of your information

  • Opt out of promotional communications

  • Submit a complaint to an appropriate data protection authority

Some requests may be limited where information must be retained for legal, security, tax, fraud-prevention, or contractual reasons.

Children’s Privacy

Our website and products are not intended for purchase by children without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children where parental or guardian consent is legally required.

Changes to This Privacy Policy

Velox Powersports may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal obligations.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update indicates acknowledgement of the revised policy.

Contact Us

For questions about this Privacy Policy, personal information, or privacy rights, contact us:

Velox Powersports
Email: contact@veloxpowersports.com

Effective date: 01/01/2026.